Arouvi Chengubraydoo

As a team leader in the customer service sector, my primary responsibility is to guide our team to deliver exceptional service while creating a positive and collaborative environment. I oversee daily operations, manage schedules, and ensure that each team member has the support they need to excel. Coaching and training my colleagues is a key part of my role, as I strive to help them grow and achieve their personal best. I actively monitor our performance metrics and address any escalated customer concerns to ensure satisfaction. By evaluating customer interactions and providing constructive feedback, I aim to uphold our quality standards. In addition to reporting on our team's progress, I continually look for ways to improve our processes and enhance our service delivery, all while aligning our goals with the broader objectives of the company.