Jacky Da Cunha

Customer acquisition, loyalty and retention for a SAAS subscription in the road transport sector.
Analysis and study of the commercial and marketing statistics of the solution to guide its development. Monitoring via SalesForce.

Country manager: France, Belgium, Switzerland.
Customer service and keeping the database up to date.
Follow-up and conversion of leads in the “Factoring” sector.
Attracting new prospects by phone and email.
Loyalty and development of the existing client portfolio.
Objectives and follow-up via internal CRM.

Physical and online sales of accessories and spare parts for motorcycles throughout Europe.
Customer service and administrative tasks. Resolution of incidents.
Introduction and management of orders in the system.

Training and support for people of all ages.

Prospecting and customer loyalty for the sale and installation of telecommunications solutions.
Subscription, creation and maintenance of internet lines, fiber optics and security systems.
Management of technical staff (management of plans, resources and monitoring of objectives).

Real estate prospecting and sales. Client portfolio creation. Training and support for referrals.

Management of incoming and outgoing calls in IT products.
Diagnosis, assistance and follow-up of files.
Prospecting, sales and consolidation of leads. Follow-up with SAP.